Q: How are your images printed?
A: We have our photographs printed at a professional imaging lab - the quality you can expect from the image on your jewelry will be the same as the quality you expect from your wall prints.

Q: Can the image get wet once it's set in the jewelry?
A: Yes! We coat the photograph in an industrial strength, waterproof coating, so it's safe to wear the jewelry in the shower or pretty much anywhere. The coating has a shore hardiness of 80 (a hard hat is 75), so it's very durable.

Q: Will you adjust my images in any way?
A: No, we assume that when photos are sent by you, they are exactly the way you’d like them colored and edited.

Q: Will you crop my images?
A: We prefer that you crop the images when possible to ensure you are happy with the artistic look of the image. You do not have to crop them to an exact size & shape; if the image is square or circular, just send us the image cropped square.  Due to sizing of some of the vertical & horizontal pieces, it may be necessary to crop them slightly.

Q: What is the best file format, resolution and size?
A: We recommend .jpeg files with a resolution of 300 dpi. We prefer files to be no larger than 6 inches. If you are working with pixels, that translates to 1800 pixels at 300 dpi.

Q: How should I name my images for uploading?
A: There are also directions on each of the product pages of the wholesale section.

 

Q: Am I allowed to set my own pricing?
A: Yes, the customer brochures you receive include no pricing so you may include your own charges for copyright and time spent on photo editing. Don’t forget to include shipping charges.

Q: How much should I mark up the jewelry?
A: This is a great question, and one that requires a longer answer than we can give here. Click here to find out more about how much your should charge for photo jewelry.

Q: Why do I have to log in to view pricing on-line?
A: Many studios link to our site from their own homepage to allow their clients to view our products and “shop” our catalog on-line without having to worry about ‘retail’ prices.

Q: I have logged in but I still can't view pricing or a shopping cart.
A: Once you log in, make sure that when you click on 'Our Catalog' and select the 'Wholesale Catalog' on the right. The catalog on the left (View Our Products) is for you to send clients or for those without wholesale accounts.

Q: Is there a minimum order?
A: No, there are no minimum orders or sales quotas to meet once you’ve ordered your studio package.

Q: What is your turnaround time?
A: We will have your jewelry shipped out within 10 - 15 business days. If you have an order that needs to be expedited, there is an extra $20 charge.

Q: How is the jewelry packaged?
A: The jewelry will arrive to your studio in a gift box. Inside the box, the jewelry is safely packaged inside an anti-tarnish pouch. Care instructions are included. All you need to do is hand the box to the customer -  no bows necessary.

Q: Do I have to buy a studio package?
A: Yes, in order to be able to sell our jewelry to your clients, you will need to purchase one of our studio packages. We currently have 3 options at varying price points. Click here to find more information on what is included and the prices.

Q: What is in the marketing materials section of your site?
A: We have images, brochures and promotional materials available for you to download for communications with your own clients. We believe our job as your vendor is to support you as a photographer, we do everything we can to help make selling Kotori jewelry easy for you.

 

Q: Do you accept international customers?
A: Yes, please make sure, however, that you are familiar with our international policies before purchasing any of our pieces.

Q: What do you charge for shipping?
A: Ordersl ship for the a flat rate of $6, ultimate studio packages due to the size and weight of the display piece ship for more.

Q: Do you ship internationally?
A: Yes, we ship internationally via first class US mail. Shipping to Canada is a flat shipping rate of $6. All other countries pay a flat rate of $12.

Q: Is it really okay to wear my jewelry in the pool or at the beach?
A: Yes, all jewelry is finished in a waterproof, UV resistant clear coating, however, like all jewelry, the chemicals in the pool and the salt in the water may affect the appearance over time. Most of our customers wearing the jewelry everyday without worrying about removing.

Q: Can chains be switched?
A: Yes, everything is customizable including the chains.

Q: How many different ways can the lariat necklace be worn?
A: It can be worn choker style (wrapped around the neck 2X and then tied), longer (wrapped once around the neck and tied), or completely unwrapped and tied. It may also be worn as a bracelet wrapped around the wrist or as a belt.

Q: Can you stamp the back of your hand stamped charms?
A: No, each letter is individually hand stamped onto the charm so each one leaves a slightly raised mark on the back. For that reason you cannot stamp both sides without marring the lettering.

Q: How many letters will fit on a hand stamped charm?
A: Due to size restrictions, up to 7 letters.

Q: How do I care for the jewelry.
A: Each piece comes with a care card in an anti-tarnish pouch. We recommend using a polishing cloth or place the jewelry inside the pouch and rub it gently. If a haze, due to the use of hairspray or creams, appears over the image, we recommend using a gentle jewelry cleaner or soak it in a phosphate free dishwashing detergent.

Q: Can jewelry be returned?
A: If you customer is unhappy for any reason with the quality of their piece, we will happily remake it, with the same image at no cost to you within 30 days.

Q: How do I know what size bracelet my client should order?
A: The sample you received in your studio sample pack is 7.5 inches. If your client finds the bracelet too loose, order a size 7. Too tight, go to a size 8.

Q: How do I figure out ring size?
A: You should have received a ring sizer with your studio sample pack. Full instructions are included with the packaging.

Q: How do I know which size necklace to have my customer order?
A: In your Ultimate Studio Package you received 2 necklaces – one is on a 16” chain and the other is 18 inches. If you purchased a Studio Package Lite, the chain included is 18 inches.